Responsible Gambling at BetVictor NZ

Gambling is meant to be an enjoyable pastime. For most people, playing pokies or trying the live casino tables stays exactly that: entertainment. But for some, gambling can become harder to control, and the consequences can affect finances, relationships, and wellbeing. At BetVictor, we take that reality seriously. This page explains the tools available to help you stay in control, how to recognise when gambling is causing harm, and where to find professional support right here in New Zealand.

Our responsible gambling commitment is not a footnote. It is part of how we run our platform every day. We encourage every player to read this page, whether they feel they have a problem or not.

You Must Be 18 or Older to Play

BetVictor is strictly for adults aged 18 and over. Gambling is not suitable for minors, and we do not permit underage play on our platform. If you share a device with family members, particularly younger people, please use the account protection tools available to you and consider parental control software to restrict access to gambling sites. If you suspect a minor has accessed your account, contact our support team immediately.

Gambling Should Be a Choice, Not a Compulsion

Healthy gambling looks like this: you set a budget beforehand, you play within that budget, and you stop when it is gone or when you have had enough, whichever comes first. The money you spend on gambling is treated the same as money spent on a night out or a movie: entertainment spending, not an investment.

Problem gambling looks different. It often creeps in gradually. Chasing losses, spending more than intended, hiding gambling from people close to you, and feeling anxious or irritable when you are not able to play are all warning signs. Recognising them early matters because support is far more effective before gambling causes serious harm.

Recognising the Signs of Problem Gambling

Problem gambling affects people from every background and income level. The signs can be subtle at first. Consider whether any of the following descriptions feel familiar:

You spend more time or money on gambling than you planned to.
You find yourself going back to win back money you have lost.
Gambling is taking up a large portion of your thoughts during the day.
You feel restless, irritable, or anxious when you try to cut back or stop.
You have borrowed money or sold possessions to fund gambling.
You have lied to family members or friends about how much you gamble.
Gambling is affecting your work, study, or personal relationships.
You continue gambling even when you know it is causing problems.
You have tried to stop or cut back and found it very difficult.

If several of these statements resonate with you, please reach out for help. This is not a personal failure. Problem gambling is a recognised health issue and effective support is available in New Zealand at no cost to you.

Safer Gambling Tools on Your Account

BetVictor provides a range of practical tools to help you manage your gambling. These are available directly through your account settings. Using them proactively is one of the best things you can do to keep gambling enjoyable over the long term.

Deposit Limits

A deposit limit caps how much money you can add to your account over a set period: daily, weekly, or monthly. You choose the amount that fits your budget. Once you reach that limit, no further deposits are accepted until the period resets. Lowering a deposit limit takes effect immediately. Raising one requires a cooling-off period, which is intentional: it gives you time to make a considered decision rather than an impulsive one.

Loss Limits

A loss limit restricts how much you can lose within a given timeframe. If your net losses reach the limit you have set, your session ends and no further bets can be placed until the limit period resets. This tool is particularly useful if you find it difficult to stop once a session is going badly.

Time Limits and Session Reminders

It is easy to lose track of time when you are playing. Time limits let you set a maximum session length. When you reach it, you will be prompted to stop. Session reminders operate in a similar way: they send you a notification at intervals you choose, reminding you how long you have been playing. Both tools help interrupt the automatic nature of extended gambling sessions and bring your conscious attention back to the choice of whether to continue.

Reality Checks

A reality check is a pop-up notification that appears at regular intervals during play. It shows you how long your current session has lasted and gives you a clear moment to pause, review, and decide whether to continue. Reality checks are a simple but effective way of staying connected to the time and money you are spending.

Self-Exclusion

Self-exclusion is the most significant tool available. When you self-exclude, you are asking us to block your account for a defined period or permanently. During a self-exclusion, you will not be able to log in, deposit, or play. Marketing communications from us will also be stopped.

Self-exclusion is appropriate if you feel you need a firm break from gambling and do not trust yourself to stop without external enforcement. We take self-exclusion requests seriously. If you request one, we will action it promptly. We will not attempt to talk you out of it or offer incentives to stay.

If you self-exclude through BetVictor and are concerned about access to other gambling sites, we strongly recommend also registering with any available multi-operator exclusion services and speaking with your bank about blocking gambling transactions.

Account Closure

If you wish to close your account entirely, you can request this through our support team at any time. We will process the request and return any remaining balance to you. There is no cooling-off period for account closure.

How to Access These Tools

Log in to your BetVictor account.
Navigate to your account settings or the responsible gambling section.
Select the tool you wish to use: deposit limit, loss limit, time limit, reality check, or self-exclusion.
Enter your chosen amount or timeframe and confirm.
Changes that reduce your access take effect immediately.

If you have any difficulty finding these tools or want to discuss your options, our support team is available to assist without judgement.

Getting Help in New Zealand

You do not have to manage gambling concerns on your own. New Zealand has dedicated, free support services staffed by trained professionals who understand problem gambling and will not judge you for reaching out.

Problem Gambling Foundation / Gambling Helpline

The Gambling Helpline is the primary national resource for anyone affected by gambling harm in New Zealand, whether that is the person gambling or their family and friends.

Phone: 0800 654 655 (free, available 24 hours a day, 7 days a week)
Text: 8006
Calls are free from any New Zealand landline or mobile.

Counsellors can provide immediate support over the phone, connect you with local face-to-face services, and help you develop a plan to reduce or stop gambling. Services are available in multiple languages.

Māori and Pasifika Support

Culturally specific counselling and support for Māori and Pasifika communities is available through the Gambling Helpline network. When you call, you can request a counsellor with relevant cultural understanding.

Your GP or Mental Health Professional

Problem gambling often occurs alongside other mental health challenges such as anxiety, depression, or substance use. Your GP is a good starting point if you feel gambling is affecting your broader wellbeing. They can provide referrals to specialist services.

Support for Family and Friends

Gambling harm rarely affects only the person gambling. Partners, parents, children, and close friends often carry significant stress, financial strain, and emotional burden. The Gambling Helpline (0800 654 655) is available to family members and friends as well as the person gambling directly. Counsellors can help you understand what you are experiencing and advise on how to support someone you care about without enabling harmful behaviour.

Our Commitment to You

BetVictor has been operating since 1998. In that time, we have seen what responsible operation looks like over the long run: it means prioritising player welfare alongside entertainment. We do not want your money if gambling is causing you serious harm. We would rather you use the tools on this page, call the helpline, and come back to gambling only when and if it is genuinely right for you.

If you have feedback about our responsible gambling tools or feel something is not working as it should, please contact our support team. We take that feedback seriously and use it to improve.

Please gamble responsibly. You must be 18 or over to use this service.
If gambling is affecting you or someone you know, call the free Gambling Helpline NZ on 0800 654 655, available 24/7.